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Managing Difficult People

- Difficult Employee: Someone who thinks or behaves differently than you
- It’s about changing behavior
- You cannot want it more than they do
- They have to own it to change it
  • Defining A Difficult Employee
  • Situational Leadership
  • How To Listen
  • Communicate Effectively
  • Neil The New Employee
  • Hard Working Harold
  • Verne The Veteran Employee
  • The Gap Analysis
  • Difficult Employee vs Tone Deaf Leader
  • Self Awareness
  • The Importance Of Accessability
  • Separating Personal And Business Relationships
  • What Gets Measured Gets Done
  • The Yogurt Shop Walk
  • The Best Of The Worst
Completion rules
  • All units must be completed